What’s the last question, challenge or need you had in your life? For me, I needed a pair of water shoes for the beach. Like many people living in today’s digital world, I went straight to Google and then to Amazon.com reviews. I didn’t care too much about what the different shoe companies had named their shoes or how nice their websites were, though I did visit websites and that kind of thing. I really just wanted a pair of water shoes that would hold up at the beach, decently match multiple outfits, and dry quickly. I visited a few websites, read a few pages of reviews, and made my decision based primarily on my three needs.

This benign experience holds an important lesson for people selling things to others. Nobody cares about your product. They care about how you’re going to improve their lives. We’re living in a time where people are stressed and trying to do it all, and they need help!

via MEME

As you think about what you’re doing in your own business, how are you communicating about your products or services? Are you talking about how smart, great and successful you are, or are you coming from a place of service that allows you to help other people?

Go look at what your marketing materials, your website, and your social sites. Are you helping people have better lives and experiences?

Successful entrepreneurs have figured out that, no matter what their products are, they are selling solutions to problems.

Melissa Butler, founder of The Lip Bar LLC, walks through this in a recent Essence interview. I remember seeing Melissa get rejected by all of the sharks on Shark Tank a few years ago and thinking what a big mistake they had all made.

After this experience, Melissa kept it pushing, and today her company is thriving. The Lip Bar just announced that their products are available in more than 450 Target stores nationwide, and they also opened a store in downtown Detroit earlier this year.

In the article, Essence asks Melissa, “For other young women of color looking to enter the beauty entrepreneur realm, what would be your advice to them?

There’s a lot to her answer, but the part that stuck out to me was this quote:

You need to know the purpose and the unique value proposition of whatever it is that you’re offering: What problem are you solving for people? What are the strengths you can bring to the table?


Nobody wants to hear about how great you are–they really want to know how you can help them.

As you’re building and growing your personal brand and business, how can you help others, and how are you going to communicate that widely and often? Frame your marketing materials and your conversations in terms of solutions to problems, gateways to experiences, and tools for your customers/clients to have better lives.

What solutions are you solving for your customers or clients? Drop a comment below to let me know!

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